We at HostingSnap want to ensure your satisfaction with our web hosting services. To this end, we offer a straightforward refund policy for our hosting plans:
7-Day Refund Period
Within 7 days of your initial purchase of any available hosting plan, you have the option to request a refund or cancellation. During this period, if you find our hosting services unsatisfactory or no longer needed, we will provide a full refund of your hosting fees.
Domain Registration Excluded
Please note that domain registration or purchase fees are non-refundable. Once you have registered or purchased a domain through HostingSnap, these charges cannot be refunded.
Post-7-Day Period
After the initial 7-day period following your purchase, refund requests for hosting services will not be accepted. Your hosting plan will continue as per the billing cycle you selected during the purchase.
Cancellation Anytime
While refunds are not available after the 7-day period, you have the flexibility to cancel your hosting plan at any time. Once canceled, your hosting services will conclude at the end of the current billing period.
How to Request a Refund
If you wish to request a refund within the 7-day period, please follow these steps:
- Contact Support: Reach out to our customer support team by [insert contact information]. Inform them of your desire to cancel your hosting plan and request a refund.
- Provide Details: Be prepared to provide your account details, purchase information, and a brief explanation of your refund request.
- Verification: Our team will verify your eligibility for a refund based on the 7-day period criteria.
- Refund Process: If eligible, we will initiate the refund process, and you will receive your refund within 3 days to the original payment method used during the purchase.
Questions or Concerns
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your experience with HostingSnap is a positive one.