The list of banned content includes but is not limited to :-

1. Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.
2. Warez – This includes, but is not limited to, pirated software, ROMS, emulators, freaking,, phising, hacking, password cracking, IP spoofing and encrypting of any of the above.
3. Also includes any sites which provide “links to” or “how to” information about such material.
4. Games – We strictly do not allow to host any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming server related stuff in your hosting account.
5. IRC Hosts – Hosting host an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.
6. We do not allow any kind of mining activity (Data mining, Crypto currency mining) on our servers.

Prohibited Contents also includes, but is not limited to :

1. Any Automated Bots
2. Warez Sites
3. Hate Sites
4. Child Pornography

Abuse Of Resources

1. Any attempts to compromise or actual compromise of a network device belonging to us or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
2. Denial of Service (DOS) attacks directed at HostingSnap, or any attempts to launch a Denial of Service attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service. It can be also charged back with a penalty.
3. Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits; exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
4. The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ringtones or anything else considered “Warez”. Any authentic complaint received will be investigated and may result in termination of service.
5. The hosting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
6. Any attempts to undermine or cause harm to any of our servers are strictly prohibited. We hold no responsibility for the use of our client’s accounts. Any account that abuses the resources and actions are not taken to desist the activity, calls for immediate deactivation without any refund. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms ( i.e.,. upgrade). Although we offer 99.95% uptime we can not fully guarantee this, this is due to the updates and up-gradation we carry out which is also a part of our maintenance.
7. If any client is in any way disrespectful towards any member of the HostingSnap staff we have full right to remove them from our services without any refund.
8. Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM) Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.
9. Upon notification of an alleged violation, we will initiate a full-scale investigation during which, we may restrict the customer’s access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend or terminate the guilty hosting account. Furthermore, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offence. Anyone using our service to host websites or services that support ‘spammers’ or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended. The account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning or temporary suspension and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer.
10. We have a zero-tolerance policy for the use of our service towards posting of messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
11. We also prohibit hosting of publicly accessible “open relay” SMTP or anonymous remailer service for any purpose, cause, or reason whatsoever.

Bandwidth:

Account Verification

VPS Rules

1. We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts and other such activities about the configuration of such VPS themselves. The support team will not be responsible for this. With Windows VPS, we provide an evaluation version that can be re-activated after every 6 months.
2. Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE) Spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. HostingSnap would be the sole arbiter as to what constitutes a violation of this provision.
3. To ensure that our shared servers, cloud & VPS Nodes as well as Dedicated Server hardware node give us optimum performance we have set limits on resources as well as the number of outgoing mails that can be sent per hour. Accordingly, shared & reseller customers would be allowed to send 100 outgoing mails per hour, our VPS customers would be able to send 1000 outgoing mails every hour and the Cloud hosting customers may send 1500 outbound mails per hour. Customers having dedicated servers may send one email every second i.e. 3600 emails per hour.

Backups

Unlimited Hosting

Unlimited Hosting Policy

1. For Shared Web Hosting and Reseller Hosting, the terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Shared and Reseller Web Hosting 
2. Use may not include
   (i) streaming content (other than that which is incidental to your website’s operation),
   (ii) management of very large photo galleries,
   (iii) storage of a large amount of uncompressed or full-size digital images,
   (iv) online file (FTP) serving,
   (v) distribution of large audio or video content such as MP3 files, and
   (vi) online backups (i.e. backup of desktop/laptop/website or computer, files, or anything not directly related to our consent).
3. You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if they affect other customers:
   (i) cPanel or other backups stored locally,
   (ii) Softaculous backups stored locally,
   (iii) Softaculous backup temp files,
   (iv) Common CMS backups stored locally,
   (v) Common CMS backup temp files,
   (vi) Common CMS backup logs,
   (vii) excessively sized error logs, and
   (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data.
4. The size of each mailbox should not exceed 5GB and the combined mailbox size per domain should not exceed 50GB. This is applicable for Linux & Windows-based shared (Value and Unlimited), reseller (servers), and business hosting plans.

Uptime Guarantee

1. Any service interruptions or downtime due to scheduled maintenance or by system failure by HostingSnap or our network providers will not count towards the uptime guarantee. HostingSnap is not liable in any way for the failure of third-party services including common errors.
2. HostingSnap will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

Security

1. You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.
2. Your password provides access to your account. It is your responsibility to keep your password secure.
3. Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.
4. Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.
5. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
6. You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
7. You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. HostingSnap will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
8. PHP mail() function is disabled on all our shared and reseller servers. If you wish to send email from your website or contact forms, you will have to use SMTP authentication.

Billing Policy

1. If paying via credit card, debit card, net banking, or PayPal the account will be set up immediately or after HostingSnap check payment manually, once the payment is confirmed. If paying by cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.
2. The 7-day money-back guarantee is only applicable for first-time sign-ups. Second-time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
3. There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses. The customer requested or used any kind of promotion code to avail of service is not applicable for refund.
4. If any third-party applications like cPanel, Plesk, Webuzo, or Control Panel change their serving policy, We can increase our price for existing and new clients/customers.
5. The money-back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting, and Email hosting.
6. We will refund your money ONLY if you have any technical issues with our hosting services.
7. No refund will be made if your Service(s) are suspended or terminated for cause.
8. Your refund request has to be justified with a valid technical issue faced due to hosting services.
9. There is a limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for any claim or refund in such cases.
10. The refund will not cover any kind of taxes, setup fees, license fees, refund processing fees, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 7-day periods or beyond the coverage of our refund policy as noted here.
11. The free domain is offered with particular plans of shared hosting and reseller. One free.COM or.IN domain is offered with the purchase of every newly mentioned plan on HostingSnap for 1 year. Domain will be free for the first year, renewal charges will be applicable from the second year.
12. If the web hosting service includes a free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) will be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with HostingSnap if you fail to pay the difference amount. In the cases of late payment, we add 0.50 USD or 5% of the invoice as late fees. Late fees are waived with special requests and only if you have 30 or more services active in a single client account.
13. Transfer fees would be applicable if you wish to transfer the free domain name to some other provider. Without transfer fees, the domain will not be released.
14. We have complete rights to refund the amount as a credit to the Client Area Account which was paid by any means. The payments made through bank transfer, cheque, money order, cash deposit, or DD are non-refundable. Refund will be added as credit to the Client Area Account.
15. The refund request placed after 7 days will not be processed and you will not be eligible for any refund.
16. The cancellation request should be sent by the customer through the Client Area. After sending the cancellation request, it would take 1 – 15 working days to complete the refund process.

Web Hosting Discounts

Affiliate and Client Area Credit Service

Refusal of Service

Notes:

1. You must be 14 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.
2. To access and use the Services, you must register for a HostingSnap account (“Account”) by providing your full legal name, current address, phone number, valid email address, and any other information indicated as required. HostingSnap may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
3. We strictly do not support 3P sites which include Proxy, Porn and Phishing.
4. You acknowledge that HostingSnap will use the email address you provide as the primary method for communication.
5. You are responsible for keeping your password secure. HostingSnap cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
6. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).